Grievance Officer & complaints
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
Dinesh Parvatham — Grievance Officer
PRODM IT Solutions · Bengaluru, Karnataka, India
Email: contact@prodmitsolutions.com
You may contact the Grievance Officer to (a) report content on the 4x4 India directories that you believe is unlawful, infringes your rights, or is inaccurate about you; (b) request removal of information about you or your property; or (c) raise a complaint about how we handle your personal data.
We will acknowledge your complaint within 24 hours and make our best effort to resolve it within 15 days of receipt. Where we receive a valid court order or lawful government direction, or acquire actual knowledge that specific content is unlawful, we will act within 36 hours as required by law. Complaints regarding non-consensual intimate imagery will be acted on within 24 hours. If you are not satisfied with the resolution of a data-protection complaint, you may escalate to the Data Protection Board of India under the DPDP Act, 2023.
How to report or request removal of content
We are a discovery platform; some trails and events are submitted by members of the public and we are an intermediary for that content under the IT Act, 2000. Email the Grievance Officer (or use the “Report” / “Request removal” button on the listing) with:
- The exact URL of the listing.
- What is wrong — unlawful, infringes your IP, discloses a private location, is inaccurate about you or your property, or you are the landowner/authority and object.
- Your name and contact details (and, for an IP or impersonation complaint, a statement that you are the rights-holder or authorised to act).
- A copy of any court order or government direction, if applicable.
We keep a dated record of every complaint. Being listed here is not an endorsement, a permission, or a certification by us.